Manning Cartell is seeking a highly organised and detail-oriented Production Coordinator to support the end-to-end production process across our collections.

Working closely with Design, Planning, and our local and offshore manufacturing partners, you will play a key role in ensuring products are delivered on time, within budget, and to the exceptional quality standards synonymous with the Manning Cartell brand.

This role is ideal for someone with apparel production experience who thrives in a fast-paced environment, enjoys managing multiple priorities, and has a passion for bringing beautifully crafted products to life.

Key Responsibilities

• Coordinate production timelines and critical paths to ensure on-time delivery of seasonal collections.
• Support the management of local and offshore manufacturing partners throughout the production process.
• Manage pre-production requirements, including fabrics, trims, linings, and Bill of Materials (BOM) setup within Harmony ERP.
• Work closely with the Design team to ensure accurate product information and smooth handover into production.
• Raise and manage purchase orders, manufacturing orders, and supplier documentation.
• Liaise with suppliers and manufacturers regarding production status, delivery schedules, and order requirements.
• Coordinate pattern, cutting, and production schedules to meet key delivery deadlines.
• Monitor production progress and proactively identify and resolve potential delays or issues.
• Partner with the Merchandise Planner to confirm production quantities and delivery requirements.
• Track fabric usage and support stocktake activities to ensure inventory accuracy.
• Assist in coordinating freight and logistics requirements for production deliveries.
• Support quality assurance processes and follow up on any production or quality concerns.
• Maintain accurate production records and reporting within Harmony ERP.
• Build strong relationships with suppliers, manufacturers, and internal stakeholders.
• ·to ongoing improvements in production processes, systems, and workflow efficiencies.

About You

• 2–4 years' experience in a Production Coordinator, Production Assistant, or similar apparel production role.
• Experience working with local and offshore manufacturers.
• Strong understanding of garment construction, fabrics, trims, and apparel production processes.
• Highly organised with excellent time management and attention to detail.
• Ability to manage multiple tasks and work to deadlines in a fast-paced environment.
• Strong communication and relationship-building skills.
• Proactive problem-solving skills and a solutions-focused approach.
• Intermediate to advanced Microsoft Excel skills
• Experience using Harmony ERP or similar production systems is highly regarded.
• A positive, collaborative team player who takes ownership and follows through on commitments.

If you are interested, please apply here

We are seeking a highly organised and proactive Customer Experience & Warehouse Coordinator to join our Head Office team in Marrickville. This role is responsible for delivering exceptional customer experiences across all touchpoints while supporting the smooth operation of our warehouse and fulfilment functions.

As the first point of contact for customer enquiries, you will play a key role in building customer loyalty, resolving issues, and ensuring every interaction reflects the Manning Cartell brand.

Key Responsibilities

Customer Experience

• First point of contact for all enquiries via phone, email, live chat and other communication channels
• Provide exceptional customer experience by resolving enquiries, delivery issues, returns, exchanges, and product-related concerns
• Build rapport with new and existing customers through personalised and efficient service
• Liaise with customers regarding order updates, delays, and fulfilment issues

Warehouse Operations

• Perform daily receiving, put-away, picking, packing.
• Ensure timely processing and despatch of retail, wholesale and ecommerce
• Keep the warehouse clean, safe, and organised
• Support online and physical warehouse sales

Inventory and Quality Control

• Maintain accurate inventory levels across all warehouse locations
• Assist with regular stock audits and minimise discrepancies
• Investigate stock variances across retail, warehouses and non-sale areas
• Conduct QC on all stock entering and leaving the warehouse
• Oversee repairs and maintain high product standards

About You

• Highly organised with strong attention to detail
• Confident working in a fast-paced environment
• Proactive, reliable, and solutions-focused• Comfortable working cross-functionally across multiple teams
• Passionate about delivering exceptional customer experiences
• Experienced in warehouse, fulfilment, logistics, customer service, or retail operations (highly favoured)
• Familiar with Gorgias, Harmony, Shopify, Shippit, ReturnGo, or similar systems.

If you are interested, please apply here

We have an exciting opportunity for full time and casual team members to join our Strand Arcade Boutique. You will be delivering the highest standards of customer service by utilising strategic selling techniques, product expertise and follow up methods to build on new and maintain existing customer relationships. You have a genuine passion for executing customer service initiatives and working as a team to achieve sales targets, creating a warm and welcoming atmosphere and offering personalised styling advice to help our customers create meaningful memories. 

This role is available for immediate start.

Key Responsibilities

• Keep our customer front of mind and look to elevate their experiences with our brand wherever possible.
• Act as a MANNING CARTELL brand ambassador in all areas with professionalism and poise.
• Maintain awareness and understanding of our business’s purpose, vision and direction and strive to support these initiatives.

About You

• A welcoming and approachable nature 
• Genuine passion for customer service and building on customer relationships 
• Proven experience in understanding and achieving sales targets 
• Previous experience in a customer service environment with retail luxury or Australian designer experience highly desired
• Excellent written and verbal communication 

If you are interested, please apply forward your application to careers@manningcartell.com.au