We offer complimentary standard shipping for all orders over $399 AUD. All orders are dispatched via Australia Post and require a signature on delivery.

Please note all standard and express domestic orders are processed via Auspost and will require signature on delivery.

Standard • Complimentary for orders over $399 • 2 - 5 business days arrival
Standard (Under $399) • $10.00 • 2 - 5 business days arrival
Express • $15.00 • 1 - 3 business days arrival

*Timings can vary for WA and NT.

Same Day Delivery (Sydney Metro only):

• Available on orders placed before 10am AEST, Monday to Friday (excluding public holidays).
• Rates start from $15 AUD based on your postcode.
• Delivered via FLASH/UBER, with redelivery fees applicable if no one is available to receive the parcel.

New Zealand

• Complimentary Express shipping for all orders over $500AUD
• Flat rate shipping fee $39NZD for orders under $500AUD
• 3 - 5 business days.

United States

• Complimentary Express shipping for all orders over $500USD
• Flat rate shipping fee $39USD for orders under $500USD
• 3 - 5 business days.


Rest Of The World

• ROW Shipping fee • $39USD
• UK Shipping fee • $35GBP

• EUR Shipping fee • $40EUR
• 3 - 5 business days.

United States

We now offer a simplified shopping experience for our US customers, the price at the checkout is the final price. There will not be any additional tariffs due after the checkout is complete. Orders are shipped directly from our warehouse in Sydney, Australia.

Under current US Government requirements, customers may be asked by the shipping carrier (DHL) to provide additional information, such as a Social Security Number (SSN) in order to receive their delivery.

This request comes directly from US Customs and Border Protection and is not managed by MANNING CARTELL. Any information provided will go directly to the carrier (DHL) to ensure smooth clearance and delivery of your order.

Other International Destinations

For most countries, we ship on a Delivery Duty Paid (DDP) basis. This means duties and taxes are calculated and paid at checkout. These fees are the responsibility of the customer and are not refundable unless your item is confirmed faulty.

Important Notes

- Duties and taxes are non-refundable (unless the item is deemed faulty).

- Orders refused or returned due to unpaid duties will have any associated return fees deducted from the refund amount.

- Online orders are not processed on Australian Public Holidays or weekends.

- MANNING CARTELL does not cover any duties, taxes, or handling fees applied by your local government. You may be responsible for payment of these costs upon delivery if shipping to a DDU (Delivery Duty Unpaid) country.

- We are not responsible for replacing or refunding orders delayed or held in customs clearance. Please contact your local customs office for details before placing your order.

Currencies

- USD – United States & Rest of World (ROW)

- AUD – Australia

- NZD – New Zealand

- GBP – United Kingdom

We aim to dispatch all orders within 2 business days. During promotional events or holiday periods, processing times may take a little longer.

Once an order has been handed over to the courier, MANNING CARTELL is not responsible for any delays that may occur in transit. Please note, we are unable to deliver to P.O. Boxes or APO/Armed Forces addresses.

You will receive a shipping confirmation email with tracking details once your parcel has been dispatched. You can track your order at any time using the link provided.

United States Delivery Estimates - Approximately 3–5 business days to most major US cities.

We do our best to ensure every order arrives on time. Please keep in mind that the delivery dates provided by our carriers are estimates, and on rare occasions, your order may arrive outside of this timeframe. Deliveries to rural areas may also experience additional delays.

If you’d like more information or personalised assistance with your delivery, our Customer Relations team is here to help, you can reach us at info@manningcartell.com.au.

We understand that sometimes things change.

If you need to cancel your order, please contact our Customer Relations team within 8 hours of placing your order.

• Within Australia: Please call us directly to ensure the fastest possible support. (02 7501 0583)
• From overseas: Email us at info@manningcartell.com.au with “Cancel Order” clearly stated in the subject line.

Please note that once an order has been processed or shipped, we’re unable to guarantee changes or cancellations. We encourage you to reach out as quickly as possible to avoid disappointment. That said, if a mistake has occurred, our team will always do their best to assist.

To protect our customers and business from online fraud, MANNING CARTELL reserves the right to cancel or temporarily place a hold on any order where we have reasonable grounds to believe the transaction may be fraudulent.

In these cases, we will make every effort to contact the purchaser via the email address and/or phone number provided at checkout. You may be asked to provide proof of identity to verify the order before it is released for dispatch.

If we are unable to make contact or if the requested verification is not received—or does not meet our requirements—MANNING CARTELL reserves the right to cancel the order without further notice.

We appreciate your understanding as we work to maintain a safe and secure shopping environment for all.

At MANNING CARTELL, we’re committed to reducing our ecological footprint — without compromising on experience or elegance. All orders, whether placed online or in-store, are thoughtfully wrapped using sustainable materials.

Our packaging is made from:

• 50% post-consumer waste
• 50% soy-based inks and non-solvent, water-based adhesive glue
  
  

It’s 100% biodegradable, compostable, and recyclable, aligning with our mission to blend conscious craftsmanship with elevated design.