If you’ve signed up for our newsletter but haven’t received your 10% welcome code, it may have landed in your junk or spam folder — we recommend checking there first.

Still can’t find it? No problem. Simply email us at info@manningcartell.com.au, and our team will be happy to assist you.

We’re happy to offer refunds or exchanges on full-priced items returned within 14 days of receiving your order.

Sale items are eligible for an online credit only.

Please ensure all garments are returned in original condition — unworn, unwashed, unaltered, and with all tags attached. Unfortunately, we’re unable to accept items that do not meet these criteria.

For full details, please view our click here.

Your order number can be found in your order confirmation email — it’s a 5-digit number starting with “#”.

You’ll need this number when submitting your return request, so be sure to have it on hand.

Can’t find your confirmation email? Feel free to reach out to our team at info@manningcartell.com.au and we’ll be happy to assist.

To ensure the fastest delivery possible, your order may be fulfilled from multiple locations — including our warehouse and select boutiques across Australia.

This means your items might arrive in separate deliveries. If you haven’t received all your pieces yet, rest assured they’re on their way.

If you need help locating a package or tracking your delivery, please don’t hesitate to reach out to us at info@manningcartell.com.au — we’re here to help.

We’re truly sorry your item didn’t arrive in perfect condition — that’s not the experience we want for you.

Please email us at info@manningcartell.com.au with:

• Your order number

• 3-4 large well-lit photos of the fault

Our team will review your request promptly and ensure a suitable solution is provided with care.

If you paid using Zippy or Afterpay, please note that a 4% processing fee is applied to returned items. This fee is retained by the payment provider and is therefore deducted from your refund amount.

We understand this can be unexpected, so if you have any questions or would like more detail, please don’t hesitate to reach out to us at info@manningcartell.com.au or view our full Returns Policy. 

Yes — you’re welcome to visit one of our boutiques to exchange your online purchase for an item of equal or greater value.

However, refunds for online orders cannot be processed in store. If you’d like to request a refund, please head to our Returns Portal to begin your return online.

Need a hand? We’re always here to help at info@manningcartell.com.au.

At this time, online gift cards or store credits can only be redeemed via our website. Likewise, gift cards purchased in our boutiques are redeemable in-store only.

We understand this can be a little limiting and are working towards a more seamless experience in the future. If you need help using your gift card, feel free to reach out to us at info@manningcartell.com.au — we’re always here to help.

We offer complimentary return shipping within Australia when you request an exchange or store credit on full-priced items. For change-of-mind online orders, return shipping is the responsibility of the customer.

For international orders, return shipping costs are not covered by MANNING CARTELL. You’re welcome to return your item using a courier of your choice. Please ensure your full name and order number are clearly labelled on the package along with the tracking details.

Kindly note:

• Duties and taxes are non-refundable, unless the item is confirmed faulty by our team.
• Any unpaid duties or import taxes may be deducted from your refund.
• Final sale items (discounted by 60% or more) are not eligible for return unless confirmed faulty by our team.

For help with your return or to start the process, email us at info@manningcartell.com.au. For more details on our returns policy click here.

Yes — sale items can be returned for a credit note or exchanged for another size (subject to availability).

Please note:

• Credit notes are valid for 3 months from the date of issue.
• They are redeemable online only and not in-store.
• Refunds are not available for sale items unless the item is deemed faulty.
• Final Sale items (those marked with 60% off or more) are not eligible for return, credit, or exchange.

If you’re unsure whether your item is eligible, we’re here to help — just email us at info@manningcartell.com.au.

We want you to feel confident in your fit.

Each product page includes a Size Guide with detailed garment measurements to help you find your best fit. You can also use our WAIR Size Tool for personalised sizing recommendations based on your height, weight, and fit preferences.

Our team is here to help with styling and size advice — simply email info@manningcartell.com.au, or book a Styling Appointment via voice or video chat directly from the product page.

Yes — we offer complimentary shipping on eligible orders. To view all our domestic and international shipping rates click here.