If you are eligible for a return, please submit your return via our Returns Portal. Please have your Shopify order number ready, this can be found on your order confirmation email. Postage of online returns for change-of-mind purchases or international orders is to be covered by the customer. Please note, MANNING CARTELL does not cover the cost of returns. International orders that have unpaid duties or taxes will be deducted from the refund amount.

To purchase and print an Australia Post label from home, please click here.

Alternatively, you can send the parcel through another courier service of your choice. Please ensure the returns confirmation number you receive via email, along with your full name at the front of your return parcel. Please send the order back to:

MANNING CARTELL
45-47 Meeks Road
Marrickville, NSW 2204
Australia

Once your parcel is received at our Head Office, you will be notified via email. Returns are typically processed within two business days.

If you have made a purchase in one of our boutiques, we only offer credit notes or exchanges for full-priced products subject to the following conditions.

- Items are returned in their original and unworn condition with all tags attached.

- Are returned within 7 days of purchase and accompanied by a receipt.

- Items are not jewellery or sale items.

- Please note, lay-by cancellations will incur a fee for the amount of the deposit.

- In-store returns can only be returned to a MANNING CARTELL boutique.

All sale purchases made at our boutiques are final sale and cannot be returned unless deemed faulty by our team. We are not liable for any damaged garments due to dry cleaning.

Please note once an order has been placed, we are not able to accept any cancellations. It is our priority to process orders as quickly as possible and as a result, we are not able to cancel any orders before or after shipping. Once you have received your order and decided to return it, please read and follow our return policy as stated above.

Afterpay & Zippay returns will be refunded to the original payment method the balance paid minus shipping costs and fees. A 4% fee is charged on Afterpay & Zippay refunds only.

MANNING CARTELL does not cover the cost of International Returns/Exchanges. Once approved by a team member at MANNING CARTELL, you can arrange your return with any courier of your choice. Please ensure to include your order number and full name on the label.

MANNING CARTELL is not responsible for duties and taxes and these charges are also non refundable, other than for an item received faulty. Please contact your local customs office to confirm fees and information regarding import taxes prior to placing an order.

International orders that have unpaid duties or taxes will be deducted from the refund amount.

If you have any questions regarding international orders, please contact customerrelations@manningcartell.com.au.